Last Update: 8 Oct 2026

Account Deletion

Cue Home ("Cue Home", "we", "us", or "our") is the smart home app operated by Cue Home Innovation Labs Pvt. Ltd. This page explains how to delete your Cue Home account and your personal data, and how to ask us to do it without opening the app. It should be read together with our Privacy Policy: https://cuehome.in/legal/privacy-policy

1. Scope and Applicability

This page applies to anyone who created a Cue Home account in the Cue Home app.

2. Delete Your Account in the App

2.1 Open the Cue Home app and sign in.

2.2 On the All homes screen, open the three-dot menu and choose My Profile.

2.3 Choose Delete Account, read the message, and tap Delete to confirm.

2.4 Deleting your account permanently removes your profile, settings, and associated data. This action cannot be undone.

2.5 If the app tells you that you cannot delete your profile, or you can no longer sign in, use Section 3.

3. Request Deletion Without the App

In accordance with Indian law, users have the right to:

Access personal data
Request correction of inaccurate data
Request deletion of personal data
To request deletion of your account and personal data, email: support@cuehome.in

Use the subject "Delete my Cue Home account" and include the email address and mobile number you used to sign up, and your name as it appears in the app. You do not need to open, sign in to, or reinstall the app. Please write from the email address registered with your account. We may reply to confirm that the request is from you before we delete anything. We will never ask for your password.

Requests are processed within 30 days, subject to legal requirements.

4. What We Delete

4.1 We delete your Cue Home account and the personal data Cue stores with it: your profile (such as your name, email address and mobile number), your settings, and associated data.

4.2 Where a service provider holds this data for us, we ask them to delete it too.

5. Data Retention

5.1 Account and smart home configuration data is retained while your account is active, and is deleted when your account is deleted.

5.2 Diagnostic and analytics data is retained for up to 12 months.

5.3 Data is securely deleted when no longer required, unless retention is mandated by law, for example for security, fraud prevention, or legal and regulatory duties.

6. Your Home Controller

A Cue home controller in your home, and the home data stored on it, are under your control. Deleting your Cue Home account does not by itself erase data stored on your own home controller. If you want the controller itself cleared, contact us at support@cuehome.in.

7. Before You Delete

7.1 Deletion is permanent. You will lose access to Cue Home with this account.

7.2 If the app says you cannot delete your profile, contact us at support@cuehome.in and we will help you complete the deletion.

8. Changes to this Page

We may update this page. The date at the top shows when it last changed.

9. Contact Information

For deletion requests or any privacy-related questions:

Company: Cue Home Innovation Labs Pvt. Ltd.
Email: support@cuehome.in
Website: https://www.cuehome.in