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LEGAL

Here is a Legal framework that can help

  • Disclaimer
  • Privacy Policy
  • Terms and Conditions
  • Warranty

Disclaimer

READ THIS CAREFULLY BEFORE USING CUE HOME

Cue Home is a Smart Home Controller that allows you to control your home devices from your smartphone or tablet. Cue Home is designed to make your life easier and more convenient, but it is important to understand that there are certain risks and limitations associated with using any smart home device.

General Disclaimer
  • Cue Home is provided "as is" and without warranty of any kind, express or implied. We disclaim all warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that Cue Home will be error-free, uninterrupted, or secure. We do not warrant that Cue Home will meet your specific needs or requirements.
  • We are not responsible for any damages, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages, arising out of or related to your use of Cue Home.
  • All brand logos and properties featured on cuehome.in are the copyrights of their respective owners. We do not assert ownership but provide these showcases to enhance user and partner comprehension of our product's application. Any disputes concerning the website's content should be communicated through our official email address: [email protected]. We are committed to complying with any necessary actions, including the removal of specific data.
  • We strive to provide you with the most accurate and informative product images possible. However, please be aware that the appearance of our products on the website may vary due to factors such as lighting conditions, screen settings, and individual device displays. As a result, the actual product may differ slightly in color, texture, or other visual attributes from what you see on our website.
Specific Disclaimers
  • Cue Home Innovation Labs is an independent entity and is not certified, endorsed, or affiliated with Apple Inc. in any manner. We want to clarify that our products are specifically created to empower users in maximizing the potential of their existing devices and gadgets. While we provide solutions that enhance the user experience within the Apple ecosystem, we do not claim to represent or be an official part of Apple Inc.
  • Cue Home relies on your home Wi-Fi network for communication. If your Wi-Fi network is interrupted or unavailable, Cue Home will not be able to function properly.
  • Cue Home is not a security system and should not be relied upon to protect your home or belongings.
  • Cue Home may not be compatible with all home devices. Please check the compatibility list before purchasing Cue Home.
  • We are not responsible for any damage to your home or belongings caused by the use of Cue Home.
Assumption of Risk

By using Cue Home, you acknowledge and agree that you assume all risks associated with its use. You agree to hold us harmless from any and all claims, losses, damages, liabilities, and expenses (including attorney's fees) arising out of or related to your use of Cue Home.

Modification or Termination

Cue Home reserves the right to modify, suspend, or terminate the Controller at any time without prior notice. Cue Home shall not be liable for any consequences resulting from the modification, suspension, or termination of the Controller.

Compliance with Laws

Users are responsible for ensuring that their use of the Cue Home Smart Home Controller complies with applicable laws and regulations. Cue Home disclaims any liability for the User's failure to comply with such laws.

Changes to Terms

Cue Home reserves the right to update or change these disclaimers and terms of use at any time. Users are encouraged to review the disclaimers periodically. Continued use of the Controller after any modifications constitutes acceptance of the updated terms.

Contact Us

If you have any questions about this disclaimer, please contact us at [email protected]

Additional Information

In addition to the disclaimers above, we recommend that you review the following information before using Cue Home:

  • Our Privacy Policy, which explains how we collect, use, and share your personal information.
  • Our Terms of Service, which govern your use of Cue Home and the Services.

Privacy Policy

This privacy policy applies to the CueHome app (hereby referred to as "Application") for mobile devices that was created by Cue Innovations Pvt. Ltd. (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".

Information Collection and Use

The Application collects information when you download and use it. This information may include information such as:

  • Your device's Internet Protocol address (e.g. IP address)
  • The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
  • The time spent on the Application
  • The operating system you use on your mobile device

Location Data

The Application does not gather precise information about the location of your mobile device.

However, the Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:

  • Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
  • Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
  • Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.

The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.

For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to Name, Email. The information that the Service Provider request will be retained by them and used as described in this privacy policy.

Third Party Access

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

  • Google Play Services

Disclosure of Information

The Service Provider may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy

The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at [email protected] and they will respond in a reasonable time.

Children

The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider ([email protected]) so that they will be able to take the necessary actions.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.

Changes

This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

This privacy policy is effective as of 2025-12-13

Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at [email protected].

Term and Conditions

These Terms and Conditions ("Agreement") are entered into by and between Cue Home, Inc. ("Cue Home") and the user ("User") for the use of the Cue Home Smart Home Controller and related services. By using the Cue Home Smart Home Controller, the User agrees to be bound by the terms and conditions outlined below:

1. Acceptance of Terms

By using the Cue Home Smart Home Controller, the User agrees to comply with and be bound by these Terms and Conditions. If the User does not agree with these terms, they should not use the Cue Home Smart Home Controller.

2. Use of the Cue Home Smart Home Controller

The Cue Home Smart Home Controller is provided to the User for personal, non-commercial use. The User may not modify, reproduce, distribute, or otherwise exploit any part of the Cue Home Smart Home Controller without explicit written permission from Cue Home.

3. Account Information

The User agrees to provide accurate and complete information when creating an account with Cue Home. The User is responsible for maintaining the confidentiality of their account credentials and is solely responsible for all activities that occur under their account.

4. Privacy and Data Security

Cu eHome takes the privacy and security of User data seriously. User data will be handled in accordance with Cue Home's Privacy Policy, available on the Cue Home website.

5. Third-Party Services

The Cue Home Smart Home Controller may integrate with third-party services and devices. The User acknowledges and agrees that the use of such third-party services is subject to the terms and conditions of those services, and Cue Home is not responsible for the functionality or content of these third-party services.

6. Intellectual Property

The Cue Home Smart Home Controller and all related content, features, and functionality are owned by Cue Home and are protected by intellectual property laws. The User may not use, reproduce, or distribute any content from the Cue Home website or any other material without prior written permission from Cue Home.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Cue Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from the use of the Cue Home Smart Home Controller.

8. Termination

Cue Home reserves the right to terminate or suspend the User's access to the Cue Home Smart Home Controller at any time, without notice, for any reason.

9. Changes to Terms and Conditions

Cue Home reserves the right to update, change, or modify these Terms and Conditions at any time. The User's continued use of the Cue Home Smart Home Controller after any such changes constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ahmedabad jurisdiction, without regard to its conflict of law principles.

By using the Cue Home Smart Home Controller, the User acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions. If the User has any questions or concerns, they may contact Cue Home at [email protected]

Warranty

Cue Home warrants to the original purchaser that the Cue Home device ("Device") will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase ("Warranty Period"). This Warranty is limited to the Device and does not cover any accessories, adapters, or other products that may be packaged with the Device.

What is Covered

This Warranty covers the following:

  • Defects in materials and workmanship
  • Hardware failures
  • Software malfunctions

What is Not Covered

This Warranty does not cover the following:

  • Normal wear and tear
  • Damage caused by accident, misuse, neglect, or water exposure
  • Damage caused by improper installation or operation
  • Damage caused by acts of God, such as lightning strikes or floods
  • Damage caused by use with unauthorised accessories or software
  • Devices purchased from unauthorised resellers

How to Make a Warranty Claim

To make a warranty claim, please contact Cue Home customer support at [email protected] or raise a ticket here. You will be required to provide proof of purchase and a description of the problem. Once your claim is approved, Cue Home will, at its option, repair or replace the defective Device

Limitation of Liability

THE SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF THE DEFECTIVE DEVICE. CUE HOME SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST PROFITS, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO THE USE OR INABILITY TO USE THE DEVICE, EVEN IF CUE HOME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

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